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Troubleshooting
Hardware
- Why can't my keypads send votes?
- What is the configuration of my keypads?
- What happens if I am missing a keypad? Can I still use the system when the numbers aren't consecutive?
- How do I change the channel on a keypad
- How do I get the channel of my keypads and base station (receiver) to match?
- How do I find my keypad number?
- What if a keypad stops working during a session?
- Why doesn't my Presenter keypad work?
- A keypad is broken, what can I do?
CLiKAPAD (ppvote) Software
- Why doesn't my vote start when I'm running my presentation?
- Why are my results not exporting to Excel?
- Why aren't my animations working on voting slides?
- The columns/voter info isn't appearing in my export
- What version of ppvote do I have?
- How do I update my voting software?
- The results percentages aren't adding up to 100%
- What software do I have and do I have support?
- Auto update isn't working, how do I update?
PowerPoint
Installation
Error Messages
- Why am I getting an error that says there is no PowerPoint presentation loaded?
- Why am I getting error 52 every time I get to a vote?
- What is error 2 file not found?
- Error 6 - Overflow
- Error message says an action can't be completed.
- Why am I getting error 1004 when I export my voting results to Excel?
- What is Matrix error 76, Path not found?