Repair Office
The voting software relies on various Windows and Office services running correctly in order to function. If you receive
an error relating to Comms after you install and the Add-ins > CLiKAPAD menu is not available in PowerPoint, we recommend that you run an Office repair and then run the installer again.
Running a repair does not delete any of your files. Be careful to choose the option that says Repair not Reset. We recommend that you ask your IT support to perform the repair and installation for you.
The steps to access the repair tool vary depending on your operating system.
- Right-click the Start button
(lower-left corner), and select Apps and Features on the pop-up menu.
- Select the Microsoft Office product you want to repair, and select Modify.
Note: This will repair the entire Office suite even if it's just one application you want to repair such as Word or Excel. If you have a standalone app installed, then search for that application by name.
- Depending if your copy of Office is Click-to-run or MSI-based install, you'll see the following options to proceed with the repair. Follow the steps for your installation type.
Click-to-run
In the window How would you like to repair your Office Programs, select Online Repair > Repair to make sure everything gets fixed. (The faster Quick Repair option is also available, but it only detects and then replaces corrupted files.)
MSI-based
In Change your installation, select Repair and then click Continue.
- Follow the instructions on the screen to complete the repair.
- Run the installer for ppvote (the CLiKAPAD software) again after the repair has been completed.